mission is to provide a service of excellence. At all times we ensure
the quality of our work which is achieved through:
recruit only well qualified mental health professionals, who have
substantial experience in treatment of people suffering from trauma
related conditions. They all have extensive experience and specialist
training in the main treatment approaches we use i.e. CBT and EMDR.
selection process includes: reviewing CV’s; clinical interview
by one of the Directors; obtaining references; and verification
of qualifications, professional accreditation and professional indemnity
referrals for psychological therapy are reviewed by one of the Directors
prior to allocation in order to ensure the most appropriate therapist
is instructed, in terms of relevant skills, experience and location
of the therapist.
Monitoring and supervision
our Consultants are supervised throughout the course of therapy
for each referral they undertake from The Psychology Service. Supervision
ensures that cases are appropriately clinically managed. The frequency
of supervision is dictated by the complexity of the case. However,
Consultants can contact their Case Supervisor at any time should
the need arise for example if the client is experiencing crisis
or appears at risk (see Red Flag procedure below).
a Consultant is concerned about a particular client, and feels that
they may be at risk e.g. of self harm, then we have a “Red
Flag” procedure, which includes the Consultant talking to
the Supervisor after each therapy session. The Red Flag procedure
also includes an explicit agreement between the Consultant and Supervisor
as to any communications/liaison that may be required (e.g. with
the client’s own GP or with local Mental Health services).
All decisions are specifically recorded for risk management purposes.
Education and training
all our Consultants are already well trained and qualified, we also
emphasise continuing professional development (CPD). We expect them
to keep up to date with therapeutic developments. As a service,
we also arrange special training for our Consultants in particular
areas, such as EMDR.
provide for our Consultants a range of guidelines for therapy. Whilst
as independent and experienced professionals, they are clinically
responsible for their work, these guidelines are intended to be
supplementary and to provide assistance and support.
Confidential Client Satisfaction Questionnaire
discharge, every client is asked to complete a confidential Client
Satisfaction Questionnaire, which addresses the clients’ experience
of the therapist, the therapeutic process and outcome. Questionnaires
are monitored as part of the service’s commitment to quality
we have very few complaints. However, we have a robust complaints
management process. Our Complaints Manager, Dr Valerie Kaye, has
extensive experience in investigating and dealing with complaints
at a senior level within the NHS.